Thank You for Considering Our Yarns!
Our goal is simple: to help you create beautiful garments by offering you exclusive luxury 100% natural fiber yarns at highly competitive prices.
We carefully select our yarns for beauty, durability, value and versatility. In the process of selecting our yarn offerings, we carefully research each yarn and supplier, and we consult extensively with our customers and yarn manufacturers. Our customers are the ultimate experts in this process as their wishes are our command. So it is that we owe our customers exceptional service and prompt order fulfillments.
We receive our yarns on a very frequent basis. Each of the yarns in our inventory is stored individually wrapped, in sealed plastic containers and/or black storage closets to keep them dust and particle-free and protect them from sun light. We rotate our inventory as each shipment is received so you can be guaranteed that each cone, skein or ball of yarn is fresh and absolutely brand new. We protect our storage bins with organic lavender sachets made with essential oil of lavender as a natural moth-proofing agent.
"Sarah's Yarns" operates as a division of "No-Nonsense Business Solutions, LLC," a business consulting, accounting and tax preparation firm based in Brooklyn, NY that focuses on servicing the needs of small-to-medium sized businesses with under $50MM in capitalization. While we reinvest our profits primarily into expanding our product lines and inventory base, we seek to make donations to organizations that help victims of child abuse, domestic violence, and people with disabilities.
As you look through our product offerings, please do not hesitate to contact us with any of your questions, comments and suggestions: all are welcome!
Business Mailing Address
Sarah's Yarns
PO Box 231589
New York, N.Y. 10023
Contact Information
Phone: |
(718) 701-0845 |
Fax: |
(718) 851-8370 |
General Inquiries: |
sarah@sarahsyarns.com |
Order Inquiries: |
dan@sarahsyarns.com |
Business Hours (EST)
| Phone Hours : | Mondays -Thursdays, 9:00 AM - 6:00 PM |
| Outlet Store Hours: | Mondays - Thursdays 10:00 AM - 3:00 PM |
| Website Operating Hours: | Sundays - Thursdays, 24 x 5 |
Payment
- We accept PayPal, debit and credit cards, money orders and business/personal checks
- Please note that our credit card and PayPal payments are processed by our parent company, "No-Nonsense Business Solutions, LLC." and will appear on your PayPal and/or debit/credit card statement as such
- If paying with a money order we will ship immediately upon receipt of payment
- If paying with a business/personal check, we must wait for your check to clear before shipping
- Money orders and check payments can be mailed to our business mailing address:
Sarah's Yarns
PO Box 231589
New York, N.Y. 10023
Order Processing and Shipping Policies
- We process your orders immediately upon receipt of payment or payment instructions
- Website orders are processed and shipped within three (3) business days
- If you place an order via our website and we are temporarily out-of-stock on any item that you ordered, we will contact you via phone and/or email within three (3) business days following the date that your order was placed to obtain instructions from you
- We ship via USPS Standard (First Class or Parcel Post), USPS Priority or UPS, based on your needs – please compare each carrier's shipping charges when placing your order
- All shipments are fully insured and ultimately, guaranteed by us
- Shipping charges are calculated based on your location and order weight
- UPS charges are quoted in real time directly by the UPS system
- We do not change the shipping carrier selected by our customers unless specifically instructed to do so
- Shipping is handled by our parent company, "No-Nonsense Business Solutions, LLC."
Policies and Procedures for Exchanges, Refunds and Returns
To help minimize returns, we offer Color Cards and Samples For Swatching. The price that you pay for color cards and samples is recorded in our system as an available credit that is applied towards your next purchase(s) of each of the yarn lines for which you purchased a color card or sample. Please note that this credit will remain on our system for up to one (1) year, after which it cannot be applied to any order.
Nevertheless if a return is absolutely necessary please note:
- All refunds and exchanges must take place within fourteen (14) days of the receipt of your shipment.
- No returns will be accepted without a Return Authorization Number. Please call us at (718) 701-0845 or contact us to receive an authorization and instructions for your return or exchange.
- All authorized returns will be subject to a 15% restocking fee, which means that in determining the amount to be credited or refunded back to you we will deduct 15% from the amount you originally paid for the goods that you want to return
- If we made a mistake and sent you the wrong product(s), we will immediately ship the correct product(s) to you along with a pre-paid mailer so that you can return the unwanted product(s) to us at your convenience.